The impact of artificial intelligence on the transformation of public services and its role in overcoming social inequality in urban agglomerations

Abstract

This article examines the impact of artificial intelligence (AI) on the transformation of public services in urban agglomerations and examines its potential in overcoming social inequality. The introduction substantiates the relevance of the study, emphasizing that the rapid development of AI technologies provides new opportunities for improving the efficiency of urban governance and improving the quality of life of the population. The main focus is on the problems of uneven access to quality services, which is especially noticeable in fast-growing megacities. The methods section describes a comprehensive approach that includes both quantitative and qualitative analysis. Methods of statistical data processing, comparative analysis of successful cases of AI implementation in the management system of urban services, as well as interviews with experts in the field of digital transformation were applied. This multifaceted method has revealed a correlation between the level of digitalization of the public sector and the reduction of social inequality. The results of the study demonstrate that the integration of AI into the work of public services contributes to optimizing resource allocation, improving urban space management and increasing the transparency of service provision. It was revealed that in cities where modern digital technologies are used, the gap between different social groups is decreasing, which is due to a more effective solution to the problems of access to education, healthcare and transport services. In addition, the analysis showed that the successful application of AI requires not only modern technological solutions, but also high competence of managers, modernization of the regulatory framework and the participation of citizens in the process of digital transformation. The discussion provides recommendations for the further development of artificial intelligence in the public sector. It is noted that it is necessary to create conditions for interdisciplinary cooperation, investment in education and training, which will maximize the use of AI potential in the fight against social inequality. Thus, the article demonstrates that artificial intelligence is a powerful tool for modernizing public services and mitigating social imbalances in modern urban agglomerations.